Boring but Beneficial

All the important information you need…

Who’s who?
All references to “we”, “us” and “our” in this document shall be deemed to references to Julian Chichester Designs Limited. Any reference to “The Company” shall be referring to Julian Chichester Designs Limited. Singular shall be taken to also mean plural and vice versa. The website www.julianchichester.com is the property of Julian Chichester Designs Limited. The contents and copyright are held by The Company. Any reproduction of images and contents without the prior consent of the Company is forbidden. While we make every endeavour to ensure the content of the website is correct and accurate we do not warrant this fact.

Orders:
All order must be requested in writing, either via email or with a formal purchase order. It is the purchasers responsibility to review all sales order confirmations for accuracy.

Payments:
A 50% deposit is required for all orders. The balance of the order, including all shipping, charges and additional applicable charges due prior to shipping.

Prices:
The Julian Chichester Designer Net Program is for qualified interior designers and retail stores that choose to order less than the Stocking Dealer Minimum, explained below. There is no minimum opening order or minimum reorder required to qualify for Designer Net Pricing. A valid tax resale certificate and business card are required to qualify for Designer Net Pricing. The Julian Chichester Stocking Dealer Program is for qualified retail stores ONLY and requires a $10,000 USD minimum opening order. A minimum re-order of $5,000 USD per quarter, or $20,000 per year, is required to maintain stocking dealer pricing. A valid tax resale certificate and verification of storefront are required to qualify for Stocking Dealer Pricing. Upon meeting the initial minimum order of $10,000, a one-year grace period from receipt of deposit will be in place. The retailer’s stocking dealer status will be evaluated one calendar year from date of first order based on activity and total sales. Stocking Dealer Pricing is NOT guaranteed from year-to-year without meeting performance minimums.

Returns:
If you are unfortunate enough to receive product that has a manufacture defect or incorrect in any way we will do our very best to repair, replace or refund the product. In order to assist us in providing an excellent service and to avoid ambiguous situations we ask that all damage, or short deliveries be reported within 48 hours of receiving delivery. After this time, we cannot be held responsible for any product found to be damaged or missing. All returns must be authorized in advance by Julian Chichester Customer Service. Unauthorized returns will be refused. A 25% restocking fee, plus the cost of return freight will be accessed on all goods deemed not to be defective. It is the purchaser’s responsibility to properly re-package authorized goods for return to prevent damage. Refunds on first-quality goods, if applicable, will not be granted until returned items are received at our High Point, NC warehouse and inspected. We reserve the right to impose additional fees or refuse the refund due if items are poorly packed and arrive damaged.

Product description
We make every effort to ensure the product description is correct and accurate in all publications. However, our products are often made of natural materials, none of which are identical. Often each piece is subtly different from the next in shade, colour and / or texture. This is particularly true of products that contain natural materials. The products photographed in our marketing are representative of the item but may not be an identical match to another piece due to the variations in materials as noted above. Customers concerned about the matching of products should contact our sales staff who will be able to talk in detail about the individual products they are interest in.

Custom items
When ordering a custom piece of furniture the client agrees to pay a non-refundable deposit of 50% of the value of the item. Only once this has been received can we start the custom process. We cannot accept the return of custom items for reason other than a manufacture defect or not matching the agreed description. When ordering a custom item, we will provide an estimate of the time to delivery. We do not guarantee this estimate as many factors can affect the time it takes to manufacture and transport the furniture. All Lead times stated for custom pieces start from receipt of final signed CAD drawing & custom finish sample approval. This approval must be in writing on all pages of CAD. It is the responsibility of the client to check the CAD drawings provided Julian Chichester for approval. Julian Chichester is not responsible for any discrepancies when the goods are delivered unless faulty.

Storage
Payment in full is required immediately for all items in stock. A 50% deposit is required for all backordered items with payment in full required once the item is back in inventory. We will hold items for 30 days prior to release if payment in full is received. A 50% deposit is not a guarantee that we will indefinitely hold inventory. Storage Fees of $100 per week will apply to orders held 30 days after payment in full.

Internet Minimum Advertising Policy
Selling Julian Chichester product through ecommerce methods is allowed only with written permission. Product images may only be used on customer’s websites with written permission from Julian Chichester. Our current MAPP & IMAPP policy is 90% of MSRP. Our full ecommerce and MAP policy can be obtained from your sales representative.
Each retailer has the right to set pricing at their discretion. However, customers may not advertise or promote Julian Chichester products in print or on any internet location at a net price (including promotional net pricing) that is less than the 90% MaPP or IMaPP. Violations will result in Julian Chichester requiring the customer to cease the promotion or advertisement immediately. Julian Chichester reserves the right to cease accepting and/or shipping orders for violators. At a minimum, all orders in place to be shipped will be held for 30 days. Implementation and interpretation of this policy is at the discretion of Julian Chichester.

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In the meantime, if you need any help please don’t hesitate to email us on: sales@julianchichesterusa.com or call us directly on 336.886.2454