FAQs

Browse our frequently asked questions, feel free to get in touch if you need any further information. 

The Julian Chichester showroom is the perfect place to view our collections. We have two locations that are open Monday-Friday located in the New York Design Center and Atlanta Decorative Arts Center. If you wish to see a particular piece, please call us in advance to double check inventory on the showroom floor. Also, we have partnered up with several showrooms across the country that represents the Julian Chichester line. Feel free to email with location questions, sales@julianchichesterusa.com

We understand that finish samples are a vital part of pulling together a project. We have samples of almost all the materials and colour variations that we offer. If for some reason we don’t have the one you want, we will endeavour to our best to help. You can request a sample from our showroom and a Julian Chichester sales team member will have this to you within 5 working days. Please call 336.886.2454 or email sales@julianchichesterusa.com

If you are working with an Interior Designer or one of our sales team members, please liaise with them. Otherwise, please get in touch with the sales team directly 336.886.2454 or email sales@julianchichesterusa.com

If you are working with an Interior Designer or one of our sales team members, please liaise with them. Otherwise, please get in touch with the sales team directly 336.886.2454 or email sales@julianchichesterusa.com

We understand that not everything about our furniture ticks every box, the good news is that you can customize our designs to suit your individual needs. You can choose to customize our furniture with small changes, adapt the finish and size, or make larger distinctive alterations. All you need to is send us your specifications by email and sketches are always welcome and in return we’ll provide you with a full quotation and CAD drawings. For more details please email you specifications to sales@julianchichesterusa.com

The length of time it takes for us to fulfil and ship your order will more often than not be product dependant but as rule lead times from payment received are as follows:

In Stock Items: 2-3 business days to ship once full payment is received
Custom Items: 18-20 weeks from receipt of deposit, CAD drawing and sample approval
Special Order Items: 14-16 weeks
Upholstery: 4-6 weeks from receipt of fabric depending on frame stock availability

Absolutely, we try to keep all of our product well stocked, it’s always worthwhile calling us to check quick ship items. We also hold a limited stock of best sellers in both showroom locations that can be collected right away. Contact us directly 336.886.2454 or email sales@julianchichesterusa.com

Julian Chichester provides two options for the delivery of goods which include white-glove, unpack and install delivery service or delivery to a receiving warehouse from which you will handle once delivery has been made.

Please call 336.886.8321 or email customerservice@julianchichesterusa.com, a member of our customer support team will be in touch to understand the problem and correct it for you.

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In the meantime, if you need any help please don’t hesitate to email us on: sales@julianchichesterusa.com or call us directly on 336.886.2454