Shipping policy

Shipping: All orders ship FOB High Point, NC via common carrier. Julian Chichester reserves the right to choose the best carrier unless specific shipping instructions are received.

Drop Shipments: For orders not shipped directly to a business address with a loading dock, receiving warehouse, or commercial job-site, Julian Chichester will not be responsible for any damage incurred, whether visible or concealed, and no freight claims will be accepted unless damage is notated on the delivery receipt at the time of delivery.

Freight: Freight shipped by Furniture Carriers and LTL Carriers is only delivered to commercial locations. Orders shipping to any location without a loading dock require additional lift gate fees by the freight carrier. Extra charges apply on orders shipping to a warehouse that requires a call before delivery. We will not be responsible for additional charges incurred as a result of inaccurate information or conditions at delivery location.

ALL ITEMS MUST BE INSPECTED FOR DAMAGE PRIOR TO SIGNING FOR THE SHIPMENT AND RELEASING THE DRIVER. CLAIMS FOR SHIPPING DAMAGES WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCES UNLESS NOTED ON THE SHIPPERS BILL OF LADING. IT IS THE RESPONSIBILITY OF THE RECEIVING WAREHOUSE, INTERIOR DESIGNER OR END USER TO BE PRESENT AT THE DELIVERY AND INSPECT THE ITEMS PRIOR TO RELEASING THE DRIVER.